The Hyde Marine Global Service Center is your one-stop-shop for all of your Hyde GUARDIAN® needs from the moment you receive your new GUARDIAN® system until the end of your ship’s useful life.  Whether you need help to get your system back up and running or you just need to make sure your GUARDIAN system is performing at its best, contact our service professionals and they will get you anything you need, the first time.

Need service fast? Email service@hydemarine.com or call +1-855-HydeBWT (493-3298) for immediate support.

Support That Arrives in Waves

At Hyde Marine, we know that often service is required right now, right where your ship is. Ballast water treatment systems are critical to the operations of your vessel and you cannot afford delays or impacts due to the inherent travel needed to get technicians to your ship.

To ensure you are fully supported, Hyde Marine developed a Global Service Strategy to provide service to our customers in three distinct ways:

Step 1: Remote Support

Hyde Marine offers remote support for those easy-to-address issues that often come up. Our available service professionals can walk crews or shore-based personnel through the steps of how to troubleshoot, repair, or even upgrade equipment that may be necessary throughout the life of the system. 

Step 2: Remote Access

Hyde Marine offers an industry-leading remote access package that allows our technical service professionals to remotely connect to, or simply monitor, your Hyde GUARDIAN system directly from the Global Service Center. This feature allows them to see exactly what is going on with your system, allows them to train personnel directly on how to properly use the system, and enables troubleshooting of the system all before a technician is ever dispatched. This feature may not be fitted on every GUARDIAN system, but it is available to be added to any system upon request (charges apply).

Onboard Technical Support

For those times when remote assistance is simply not enough, Hyde Marine will dispatch one of our highly trained service professionals directly to your vessel. Each technician is armed with a complete history of your equipment and will come with all of the information, learnings, and special equipment that may be needed to match the unique GUARDIAN system installed on your vessel.  Technicians are usually dispatched from the local area, depending on availability

When you need support to maintain your Hyde GUARDIAN ballast water treatment system, you need immediate support, not excuses. Hyde Marine services every component of the system, regardless of the OEM. You will never hear from Hyde Marine that your problem requires you to seek the support of anyone outside the Global Service Center.