Global Service Center
Global Service Department
The Hyde Marine Global Service Center is your one-stop-shop for all of your Hyde GUARDIAN® needs from the moment you receive your new GUARDIAN® system until the end of your ship’s useful life. Whether you need help to get your system back up and running or you just need to make sure your GUARDIAN system is performing at its best, contact our service professionals and they will get you anything you need, the first time.
Support That Arrives in Waves
At Hyde Marine, we know that service is required right now, right where your ship is. Ballast water treatment systems are critical to the operations of your vessel and you cannot afford delays or impacts due to the inherent travel needed to get technicians to your ship. To ensure you are fully supported, Hyde Marine developed a Global Service Strategy to provide service to our customers in three distinct ways:
Step 1: Remote Support
Hyde Marine offers remote support for those easy-to-address issues that often come up. Our available service professionals can walk crews or shore-based personnel through the steps of how to troubleshoot, repair, or even upgrade equipment that may be necessary throughout the life of the system.
Step 2: Remote Access
Hyde Marine offers an industry-leading remote access package that allows our technical service professionals to remotely connect to, or simply monitor, your Hyde GUARDIAN system directly from the Global Service Center. This feature allows them to see exactly what is going on with your system, allows them to train personnel directly on how to properly use the system, and enables troubleshooting of the system all before a technician is ever dispatched. This feature may not be fitted on every GUARDIAN system, but it is available to be added to any system upon request (charges apply).
Step 3: Onboard Technical Support
For those times when remote assistance is simply not enough, Hyde Marine will dispatch one of our highly trained service professionals directly to your vessel. Each technician is armed with a complete history of your equipment and will come with all of the information, learnings, and special equipment that may be needed to match the unique GUARDIAN system installed on your vessel. Technicians are usually dispatched from the local area, depending on availability.
Have Questions?
Contact our Service Specialists
Need Service Fast?
Email service@hydemarine.com or call +1-855-HydeBWT (493-3298) for immediate support.
When you need support to maintain your Hyde GUARDIAN ballast water treatment system, you need immediate support, not excuses. Hyde Marine services every component of the system, regardless of the OEM. You will never hear from Hyde Marine that your problem requires you to seek the support of anyone outside the Global Service Center.
Annual Service Checkup
To ensure your GUARDIAN is always performing at its peak
Emergency Services Visits
The best contingency measure is being ready to address a problem
Instrument Recalibration Visits
Simplifying the process of recalibrating treatment-critical equipment
As-Needed Service Visits
Because sometimes you would rather have us do the heavy lifting
Global Reach, Local Support
Hyde Marine recognizes that ships travel the world. Making sure our team is available to you when you need them and where you need them is a challenge that we embrace. Knowing you do not want to guess whom you should be calling for service is the easiest part of that challenge.
The Hyde Marine Global Service Center is the central hub around which our service network rotates. With both Hyde Marine resources based in Pittsburgh, PA, and a network of global partners located around the world, Hyde Marine has access to the technician you need, in the area that you need them.
Contact our Global Service Center and they will dispatch the right technician to help you, right away.
Plans for Every Need
Sometimes, you want to take the mysteries out of budgeting. Hyde Marine offers parts plans of every type and of every duration to take the mystery out of the cost of routine service. Typical plans are between 1 and 5 years and can include either only onboard service, a combination of parts and service, or stand-alone parts support. Special plans have been developed for remote access and remote telephone support as well.
Contact Hyde Marine by emailing service@hydemarine.com and someone will contact you immediately about the service plans available for your vessel.
Need Service for Your Guardian?
Grab the serial number for the unit and email us at service@hydemarine.com. If you want faster service, call us directly at +1-855-HydeBWT (493-3298) and follow the guided prompts to be connected to the Service Department.
Need OEM Parts for your GUARDIAN?
If you feel comfortable tackling the problem yourself, or just need some spares? Contact the Hyde Marine Global Service Center and one of our parts professionals can have anything you need shipped directly to your vessel.
Parts
Need Engineering or Installation Assistance?
If your questions relate more to a new project or the installation of a Hyde GUARDIAN system, contact one of our expert Engineering and Installation Partners in your area.
Authorized Engineering & Installation Partners